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Privacy Issue Affecting Some Medicare and Retirement Members *This is a solicitation of insurance. An agent/producer may contact you. * Not connected with or endorsed by the U.S. Government or the federal Medicare program. AARP encourages you to consider your needs when selecting products and does not make specific product recommendations for individuals. You can provide feedback directly to Medicare through their Complaint Form about your Medicare health plan or prescription drug plan. Enrollment disclaimer information Medicare Advantage plans The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, provider network, premium and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another third party. This information is available for free in other languages. Please contact Customer Service for additional information. Esta información está disponible sin costo en otros idiomas. Para obtener más información comuníquese con nuestro Servicio al Cliente. 本資訊可以其他語言免費提供。如需更多資訊，請聯絡客戶服務部。 Medicare beneficiaries may enroll in AARP MedicareComplete Plans, insured through UnitedHealthcare, through the CMS Medicare Online Enrollment Center located at . Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next. Medicare prescription drug plans The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Formulary, pharmacy network, premium and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another third party. This information is available for free in other languages. Please contact Customer Service for additional information. Esta información está disponible sin costo en otros idiomas. Para obtener más información comuníquese con nuestro Servicio al Cliente. Medicare beneficiaries may enroll in AARP MedicareRx Plans, insured through UnitedHealthcare, through the CMS Medicare Online Enrollment Center located at www.medicare.gov. Medicare evaluates plans based on a 5-Star rating system. Star Ratings are assessed each year and may change from one year to the next. Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract. Enrollment in the plan depends on the plan's contract renewal with Medicare. UnitedHealthcare Insurance Company pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. You do not need to be an AARP member to enroll. AARP encourages you to consider your needs when selecting products and does not make specific product recommendations for individuals. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, provider network, premium and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another third party. This information is available for free in other languages. Please contact Customer Service for additional information. Esta información está disponible sin costo en otros idiomas. Para obtener más información comuníquese con nuestro Servicio al Cliente. 本資訊可以其他語言免費提供。如需更多資訊，請聯絡客戶服務部。 Medicare beneficiaries may enroll in AARP MedicareComplete Plans, insured through UnitedHealthcare, through the CMS Medicare Online Enrollment Center located at . Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next. Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare-approved Part D sponsor. Enrollment in the plan depends on the plan's contract renewal with Medicare. UnitedHealthcare Insurance Company pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. You do not need to be an AARP member to enroll. AARP encourages you to consider your needs when selecting products and does not make specific product recommendations for individuals. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Formulary, pharmacy network, premium and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another third party. This information is available for free in other languages. Please contact Customer Service for additional information. Esta información está disponible sin costo en otros idiomas. Para obtener más información comuníquese con nuestro Servicio al Cliente. Medicare beneficiaries may enroll in AARP MedicareRx Plans, insured through UnitedHealthcare, through the CMS Medicare Online Enrollment Center located at www.medicare.gov. Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.
© 2011 United HealthCare Services, Inc. All rights reserved.
© 2012 United HealthCare Services, Inc. All rights reserved.
© 2013 United HealthCare Services, Inc. All rights reserved.
© 2014 United HealthCare Services, Inc. All rights reserved.
Privacy Issue Affecting Medicare and Retirement MembersUnitedHealthcare would like to inform you about a privacy issue that affected the personal information of some applicants and members in our Medicare plans. On January 30, 2012, UnitedHealthcare discovered that a former employee, during the course of his employment, may have accessed information in a database in a way that was inconsistent with his job duties. We launched a comprehensive investigation into this incident. The results of our investigation indicate the unauthorized access appears to have occurred between June 28 - December 12, 2011. The database contained information such as names, Social Security numbers, addresses, telephone numbers, dates of birth and Medicare Health Insurance Claim numbers. Individuals who were identified as potentially having their personal information inappropriately accessed were notified by U.S. mail on March 30. Our investigation also indicates the former employee appears to have inappropriately accessed the information of additional individuals. However, despite an exhaustive investigation, we have not been able to identify other affected individuals, resulting in the posting of this notice. We deeply regret any concern or inconvenience this incident may cause anyone. We are committed to protecting the privacy and security of our members' and applicants' personal information and are working to reinforce our policies and practices to prevent a similar incident from occurring in the future. UnitedHealthcare also has been in contact with law enforcement and hopes to see this individual prosecuted to the fullest extent of the law. Steps to Help Affected Individuals As a precaution, we are offering one free year of LifeLock® identity theft protection services to all those who may be affected. This service includes:
Specially trained customer care representatives are available to address any questions or concerns about this incident or help obtain LifeLock's services. They can be reached seven days a week at 877-298-2341, between 8:00 AM and 8:00 PM in your local time zone. Text Telephone (TTY) users may call 711. Individuals who may be affected are also advised to regularly monitor their tax returns, health benefit statements, credit card and other financial statements they receive and if they notice any unusual activity, to notify the related institution immediately. In addition, if a potentially affected member finds any suspicious activity on their credit report (such as inaccurate personal information or accounts you did not open), we encourage them to file a complaint with the Federal Trade Commission (FTC) at or call (877) ID-THEFT (877-438-4338) and notify all three national credit reporting agencies, local law enforcement or state Attorney General offices. Individuals are entitled to receive their credit report from each of the three national credit reporting agencies once per year, free of charge by visiting , by calling (877) 322-8228, or by mailing the request to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, Ga., 30348-5281. Click here for additional steps to consider to monitor and protect your credit and identity, and for additional information for residents of Maryland, North Carolina, California and Massachusetts. Frequently Asked Questions Q: What happened? A: On January 30, 2012, UnitedHealthcare discovered that a former employee, during the course of his employment, may have accessed information in a database in a way that was inconsistent with his job duties. Q: What type of information was accessed without authorization? A: The information that may have been inappropriately accessed included names, Social Security Numbers, addresses, telephone numbers, dates of birth and Medicare Health Insurance Claim Numbers of members and applicants. Q: Who was affected? A: This incident affected some members and applicants in our Medicare plans. Members who were identified as potentially having their personal information accessed inappropriately were directly notified. . Our investigation also indicates the former employee appears to have inappropriately accessed the information of additional individuals. However, despite an exhaustive investigation, we have not been able to identify other affected individuals, resulting in the posting of this notice. Q. What is UnitedHealthcare doing to assist affected beneficiaries? A: As a precaution, we are offering anyone who may be affected one free year of LifeLock® identity theft protection services, which includes proactive identity theft protection, identity theft alerts, address change verification, annual copies of your credit report from all three national credit bureaus, and comprehensive recovery services for those who become a victim of identity theft during their LifeLock membership. Specially trained customer care representatives are available to address any questions or concerns about this incident or help obtain LifeLock's services. They can be reached seven days a week at 877-298-2341, between 8:00 AM and 8:00 PM in your local time zone. Text Telephone (TTY) users may call 711. Q: What if I suspect my information may have been misused? A: We encourage individuals to monitor and report any unusual activity observed in their tax return, credit card, health benefit or other financial statements. In addition, if affected individuals find any suspicious activity on their credit report (such as inaccurate personal information or accounts you did not open), we encourage them to file a complaint immediately with the Federal Trade Commission (FTC) at or call (877) ID-THEFT (877-438-4338) and notify all three national credit reporting agencies, local law enforcement or state Attorney General offices. Click here for additional steps to consider to monitor and protect your credit and identity, and for additional information for residents of Maryland, North Carolina, California and Massachusetts. Q. What are you doing to prevent this type of incident in the future? A: UnitedHealthcare takes this matter very seriously and is committed to protecting the privacy and security of our members' personal information. We are reinforcing our existing policies and practices with employees and evaluating additional safeguards to help prevent a similar incident from occurring in the future. |
Privacy Issue Affecting Some Medicare and Retirement Members *This is a solicitation of insurance. An agent/producer may contact you. * Not connected with or endorsed by the U.S. Government or the federal Medicare program. AARP encourages you to consider your needs when selecting products and does not make specific product recommendations for individuals. You can provide feedback directly to Medicare through their Complaint Form about your Medicare health or prescription drug plan. Enrollment disclaimer information Medicare Advantage plans Members may enroll in the plan only during specific times of the year. Contact UnitedHealthcare for more information. You must have both Medicare Parts A and B to enroll in the plan. The benefit information provided herein is a brief summary, not a comprehensive description of benefits. For more information contact the plan. You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another third party. Limitations, copayments, and restrictions may apply. You may be able to get Extra Help to pay for your prescription drug premiums and costs. To see if you qualify for Extra Help, call: 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048, 24 hours a day/ 7 days a week; the Social Security Office at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call, 1-800-325-0778; or your Medicaid Office. You must use contracted network pharmacies to access your prescription drug benefit except under non-routine circumstances, in which case quantity limitations and restrictions may apply. HMO members must use plan providers except in emergency or urgent care situations or for out-of-area renal dialysis. If you obtain routine care from out-of-network providers neither Medicare nor UnitedHealthcare® Medicare Advantage plans will be responsible for the costs. For PPO and HMO-POS members, with the exception of emergency or out-of-area renal dialysis, it may cost more to get care from out-of-network providers. This information is available for free in other languages. Please contact Customer Service for additional information. Esta información está disponible sin costo en otros idiomas. Para obtener más información comuníquese con nuestro Servicio al Cliente. 本資訊可以其他語言免費提供。如需更多資訊，請聯絡客戶服務部。 People with limited incomes may qualify for Extra Help to pay for their prescription drug costs. If you qualify, Medicare could pay for up to seventy-five (75) percent or more of your drug costs including monthly prescription drug premiums, annual deductibles, and coinsurance. Additionally, those who qualify will not be subject to the coverage gap or a late enrollment penalty. Many people are eligible for these savings and don't even know it. For more information about this Extra Help, contact your local Social Security office or call 1-800-MEDICARE (1-800-633-4227), 24 hours per day, 7 days per week. TTY users should call 1-877-486-2048. Medicare beneficiaries may enroll in AARP MedicareComplete Plans, insured through UnitedHealthcare, through the Centers for Medicare & Medicaid Services Online Enrollment Center, located at . Plan performance summary star ratings are assessed each year and may change from one year to the next. Medicare prescription drug plans Members may enroll in the plan only during specific times of the year. Contact UnitedHealthcare for more information. You must have both Medicare Parts A and B to enroll in the plan. You must use contracted network pharmacies to access your prescription drug benefit except under non-routine circumstances, in which case quantity limitations and restrictions may apply. You may be able to get Extra Help to pay for your prescription drug premiums and costs. To see if you qualify for Extra Help, call: 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048, 24 hours a day/ 7 days a week, or the Social Security Office at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call 1-800-325-0778, or your state Medicaid office. The benefit information provided herein is a brief summary, not a comprehensive description of benefits. For more information contact the plan. You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another third party. Limitations, copayments, and restrictions may apply. People with limited incomes may qualify for Extra Help to pay for their prescription drug costs. If you qualify, Medicare could pay for up to seventy-five (75) percent or more of your drug costs including monthly prescription drug premiums, annual deductibles, and coinsurance. Additionally, those who qualify will not be subject to the coverage gap or a late enrollment penalty. Many people are eligible for these savings and don't even know it. For more information about this Extra Help, contact your local Social Security office or call 1-800-MEDICARE (1-800-633-4227), 24 hours per day, 7 days per week. TTY users should call 1-877-486-2048. The plan's contract with the Centers for Medicare & Medicaid Services is renewed annually. Availability of coverage beyond the end of the current contract year is not guaranteed. Medicare beneficiaries may enroll in AARP MedicareRx Plans, insured through UnitedHealthcare, through the Centers for Medicare & Medicaid Services Online Enrollment Center, located at . For more information, contact UnitedHealthcare at 1-866-255-4835, 8 a.m.-8 p.m. local time, 7 days a week. TTY users should call 711. Plan performance summary star ratings are assessed each year and may change from one year to the next. This information is available for free in other languages. Please contact Customer Service for additional information. Esta información está disponible sin costo en otros idiomas. Para obtener más información comuníquese con nuestro Servicio al Cliente. If you have health or prescription drug coverage through an employer or union, it is important that you talk with your group administrator before enrolling in this plan. Enrollment in this plan could either change how your current coverage works or terminate your group plan if your group coverage includes Medicare Advantage, Medicare Advantage Prescription Drug or a prescription drug plan. Even if your group coverage is with our organization, your enrollment in an individual prescription drug plan could affect or terminate your employer group coverage. In some cases, you may not be able to have your group coverage reinstated. To avoid potential disruption of your current group plan coverage, please discuss your intent to enroll in an individual prescription drug plan and ask your group to tell you what its rules are concerning individual prescription drug plan enrollment. The AARP® MedicareComplete® plans are insured through UnitedHealthcare Insurance Company and its affiliated companies, a Medicare Advantage organization with a Medicare contract. UnitedHealthcare Insurance Company pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. You do not need to be an AARP member to enroll. AARP encourages you to consider your needs when selecting products and does not make specific product recommendations for individuals. Members may enroll in the plan only during specific times of the year. Contact UnitedHealthcare for more information. You must have both Medicare Parts A and B to enroll in the plan. The benefit information provided herein is a brief summary, not a comprehensive description of benefits. For more information contact the plan. You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another third party. Limitations, copayments, and restrictions may apply. You may be able to get Extra Help to pay for your prescription drug premiums and costs. To see if you qualify for Extra Help, call: 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048, 24 hours a day/ 7 days a week; the Social Security Office at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call, 1-800-325-0778; or your Medicaid Office. You must use contracted network pharmacies to access your prescription drug benefit except under non-routine circumstances, in which case quantity limitations and restrictions may apply. HMO members must use plan providers except in emergency or urgent care situations or for out-of-area renal dialysis. If you obtain routine care from out-of-network providers neither Medicare nor UnitedHealthcare® Medicare Advantage plans will be responsible for the costs. For PPO and HMO-POS members, with the exception of emergency or out-of-area renal dialysis, it may cost more to get care from out-of-network providers. This information is available for free in other languages. Please contact Customer Service for additional information. Esta información está disponible sin costo en otros idiomas. Para obtener más información comuníquese con nuestro Servicio al Cliente. 本資訊可以其他語言免費提供。如需更多資訊，請聯絡客戶服務部。 People with limited incomes may qualify for Extra Help to pay for their prescription drug costs. If you qualify, Medicare could pay for up to seventy-five (75) percent or more of your drug costs including monthly prescription drug premiums, annual deductibles, and coinsurance. Additionally, those who qualify will not be subject to the coverage gap or a late enrollment penalty. Many people are eligible for these savings and don't even know it. For more information about this Extra Help, contact your local Social Security office or call 1-800-MEDICARE (1-800-633-4227), 24 hours per day, 7 days per week. TTY users should call 1-877-486-2048. Medicare beneficiaries may enroll in AARP MedicareComplete Plans, insured through UnitedHealthcare, through the Centers for Medicare & Medicaid Services Online Enrollment Center, located at . Plans are insured or covered by UnitedHealthcare Insurance Company or one of its affiliates, a Medicare-approved Part D sponsor. UnitedHealthcare Insurance Company pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. You do not need to be an AARP member to enroll. AARP encourages you to consider your needs when selecting products and does not make specific product recommendations for individuals. Members may enroll in the plan only during specific times of the year. Contact UnitedHealthcare for more information. You must have both Medicare Parts A and B to enroll in the plan. You must use contracted network pharmacies to access your prescription drug benefit except under non-routine circumstances, in which case quantity limitations and restrictions may apply. You may be able to get Extra Help to pay for your prescription drug premiums and costs. To see if you qualify for Extra Help, call: 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048, 24 hours a day/ 7 days a week, or the Social Security Office at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call 1-800-325-0778, or your state Medicaid office. The benefit information provided herein is a brief summary, not a comprehensive description of benefits. For more information contact the plan. You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another third party. Limitations, copayments, and restrictions may apply. People with limited incomes may qualify for Extra Help to pay for their prescription drug costs. If you qualify, Medicare could pay for up to seventy-five (75) percent or more of your drug costs including monthly prescription drug premiums, annual deductibles, and coinsurance. Additionally, those who qualify will not be subject to the coverage gap or a late enrollment penalty. Many people are eligible for these savings and don't even know it. For more information about this Extra Help, contact your local Social Security office or call 1-800-MEDICARE (1-800-633-4227), 24 hours per day, 7 days per week. TTY users should call 1-877-486-2048. The plan's contract with the Centers for Medicare & Medicaid Services is renewed annually. Availability of coverage beyond the end of the current contract year is not guaranteed. Medicare beneficiaries may enroll in AARP MedicareRx Plans, insured through UnitedHealthcare, through the Centers for Medicare & Medicaid Services Online Enrollment Center, located at . For more information, contact UnitedHealthcare at 1-866-255-4835, 8 a.m.-8 p.m. local time, 7 days a week. TTY users should call 711. This information is available for free in other languages. Please contact Customer Service for additional information. Esta información está disponible sin costo en otros idiomas. Para obtener más información comuníquese con nuestro Servicio al Cliente. If you have health or prescription drug coverage through an employer or union, it is important that you talk with your group administrator before enrolling in this plan. Enrollment in this plan could either change how your current coverage works or terminate your group plan if your group coverage includes Medicare Advantage, Medicare Advantage Prescription Drug or a prescription drug plan. Even if your group coverage is with our organization, your enrollment in an individual prescription drug plan could affect or terminate your employer group coverage. In some cases, you may not be able to have your group coverage reinstated. To avoid potential disruption of your current group plan coverage, please discuss your intent to enroll in an individual prescription drug plan and ask your group to tell you what its rules are concerning individual prescription drug plan enrollment. My Plan Information
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© 2011 United HealthCare Services, Inc. All rights reserved.
© 2012 United HealthCare Services, Inc. All rights reserved.
© 2013 United HealthCare Services, Inc. All rights reserved.
© 2014 United HealthCare Services, Inc. All rights reserved.
What is a reference number?When you register on this site, you are assigned a reference number. This number contains your profile information and helps UnitedHealthcare® identify you when you come back to the site. If you searched for a plan on this site in a previous session, you might already have a reference number. This number will contain any information you saved about plans and prescription drugs. To use that reference number, click on the "Change or view saved information" link below. You can retrieve information from previous visits to this site, such as saved drug lists and Plan Selector information. |
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You can retrieve information you've entered on previous visits by entering your reference number.
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