Getting Started with OptumRx
How the Preferred Mail Service Pharmacy works
- Your order enters their fulfillment system.
- A pharmacist reviews your information for drug interactions, allergies and dosage.
- After your prescription is dispensed another pharmacist reviews your medication for accuracy.
- Your medication is sealed in a confidential, tamper-evident package.
- Your prescriptions are mailed to you and you are notified when they have been shipped.
In addition to your medication, you'll receive:
- A reorder form. You also may .
- Detailed instructions for taking your medicine.
- Information about possible side effects.
One easy phone call is all it takes.
Call OptumRx at 1-888-223-2759 (TTY 711), 24 hours a day, 7 days a week. Please have your current prescription label with you when you call.
Prescription orders sent directly to OptumRx from your doctor must have your approval before OptumRx can send your medications. This includes new prescriptions and prescription refills. OptumRx will contact you, by phone, to get your approval. At that time you may also tell OptumRx to automatically fill any future prescriptions they receive directly from your doctor(s) for up to one year. If OptumRx is unable to reach you for approval your prescription will not be sent to you.
Refunds may be available for prescriptions you did not approve and did not want. You may request a refund or cancel your approval by calling OptumRx at 1-800-791-7658, TTY 711, 8 a.m.–8 p.m. CT/CST, Monday–Friday.
Or send in your prescription information.
Print the prescription order form:
Mail your completed prescription order form to:
PO Box 2975
Shawnee Mission, KS 66201-1375
If you have questions or would like to speak to a licensed pharmacist, please call OptumRx:
24 hours a day, 7 days a week
1 Maintenance medications are typically those drugs you take on a regular basis for a chronic or long-term condition.
NOTE: If you are receiving Extra Help from Medicare, your copays may be lower or you may have no copays.
The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium and/or copayments/coinsurance may change on January 1 of each year.
You are not required to use OptumRx to obtain a 90-day supply of your maintenance medications, but you may pay more out-of-pocket compared to using OptumRx, your plan’s Preferred Mail Service Pharmacy. New prescriptions should arrive within ten business days from the date the completed order is received by the Mail Service Pharmacy. Completed refill orders should arrive in about seven business days. OptumRx will contact you if there will be an extended delay in the delivery of your medications.
OptumRx is an affiliate of UnitedHealthcare Insurance Company.