Wellness Resources and Services
Note: Program and service availability vary by plan and service area.
*The products and services described below are neither offered nor guaranteed under our contract with the Medicare program. In addition, they are not subject to the Medicare appeals process. Any disputes regarding these products and services may be subject to the UnitedHealthcare grievance process.
The following preventive services are covered under your plan for a $0 copay when you visit your primary care physician:
- Alcohol misuse screening and counseling
- Bone mass measurement
- Breast cancer screening (mammograms)
- Cardiovascular screening
- Cervical and vaginal cancer screening (Pap test and pelvic exam)
- Colorectal cancer screening
- Depression screening
- Diabetes screening
- Flu shots
- Glaucoma tests (for those at high risk)
- Hepatitis B immunization
- HIV screening
- Intensive behavioral therapy to reduce cardiovascular disease risk
- Medical nutrition therapy services
- Obesity screening and counseling
- Pneumococcal shot
- Prostate-specific antigen (PSA) test
- Sexually Transmitted Infection (STI) screening and counseling
- Smoking cessation (counseling to stop smoking)
For information about these preventive services, please call the Customer Service number on the back of your member ID card.
Disease management programs
The Disease Management Programs are designed to help members who have chronic conditions, such as diabetes or certain types of heart disease. In collaboration with physicians, members get the resources and support they need to manage their disease with confidence
Health management programs
AARP MedicareComplete plan members can receive health and wellness guidelines on how to stay healthy and avoid disease. These mail-based programs focus on self-care and lifestyle changes.
Dental, vision and hearing services
AARP MedicareComplete plans may offer Medicare-covered dental, vision and hearing benefits. Depending on the plan, members may receive additional benefits not covered by Original Medicare, such as preventive/diagnostic dental, routine vision and coverage for routine hearing exams and hearing aids.
Note: Some AARP MedicareComplete plans incorporate dental services as an included benefit. Other plans offer dental services as an optional supplemental plan (rider) you can purchase separately.
The magazine that helps members live a happier, healthier life through inspiring stories, smart solutions and practical health ideas.
SilverSneakers is a fitness program offered to Medicare beneficiaries enrolled in some AARP MedicareComplete plans and is designed especially for people at any level of fitness. The program, includes a basic fitness center membership and activities that promote a healthy lifestyle.1
Note: Some AARP MedicareComplete plans incorporate the fitness program as a plan benefit. Other plans offer the fitness benefit as an optional supplemental service (rider) you can purchase separately.
Alternative care services
Many Americans seek out alternative therapies in preventing and treating disease, healing illness and promoting health. Some AARP® MedicareComplete plans include covered acupuncture and chiropractic care (availability varies by plan and service area).
Plan members can call this toll-free service 24 hours per day to talk with a registered nurse who can help answer their medical questions, help them take care of a minor problem at home or guide them to outside help if necessary. In addition to registered nurses, NurseLine also has a health information library with recorded messages on more than 1,700 health topics.2
Seasonal flu shot information
Schedule your flu shot today
One of the best ways to prevent getting the flu is to have a flu shot every year. This year you will only need one shot to help protect against both the seasonal flu and the H1N1 flu. Annual seasonal flu shots are a covered benefit for AARP MedicareComplete plan members.
Call your doctor to discuss your annual flu shot and remember to ask if you also need a pneumonia shot. Unlike the flu shot given every year, the pneumonia shot, for most people, is given only once.
You may also get a seasonal flu shot, at no cost to you, from select local area pharmacies. Some pharmacies may also offer the pneumonia shot, please call ahead to confirm. Also please be sure to
- Call the pharmacy for more information on dates and times.
- Bring your health plan member ID card.
Download a list of pharmacies that provide seasonal flu shots.
Learn more about the flu and other health concerns in the Health and Wellness section.
Common questions about flu and pneumonia
Pneumonia usually develops when the immune system is weakened. Pneumonia can start from the flu, a cold virus, or other respiratory tract infections.
How can I prevent getting the flu?
One of the best ways to decrease your chances of getting the flu is to have an annual flu shot. Other healthy habits that can limit the spread of germs include:
- Wash your hands often with soap and water. If soap and water are not available, use an alcohol-based hand rub.
- Avoid touching your eyes, nose and mouth. Germs spread this way.
- Cover your nose and mouth with a tissue when you cough or sneeze. Throw the tissue in the trash after you use it.
- Try to avoid close contact with sick people.
- If you are sick with flu-like illness, it is recommended that you stay home for at least 24 hours after your fever is gone except to get medical care or for other necessities. (Your fever should be gone without the use of a fever-reducing medicine.)
- While sick, limit contact with others as much as possible to keep from infecting them.
Who gets the flu and pneumonia?
Flu: Anyone can get the flu, but it is most serious in those who are over 65 and people with long-term illnesses or weakened immune systems.
Pneumonia: You are more likely to develop pneumonia if you are older than 65, smoke, have a long-term medical condition such as heart or lung disease, or have a weakened immune system.
When do flu and pneumonia occur?
Flu: The flu occurs most often in the winter months. Illnesses resembling the flu may occur in summer months, but they are usually due to other viruses.
Pneumonia: Pneumonia can strike anyone at any time of the year.
When should I get flu and pneumonia shots?
Flu: You should get a flu shot every year. This year you will only need one shot to help protect against both the seasonal flu and the H1N1 flu.
Pneumonia: A pneumonia shot can help protect against some of the most common and serious types of pneumonia. If you're age 65 or older, in most cases you need only a one-time pneumonia shot. If you're younger than 65, have a long-term illness or smoke, please check with your doctor.
How soon do symptoms appear?
Flu: The incubation period for flu is one to five days.
Pneumonia: After you've been infected with a pneumonia-causing organism, it takes as little as one to three days or as long as seven to 10 days for symptoms to appear.
How are they diagnosed?
Flu: Usually, a doctor will diagnose a case of the flu based on typical symptoms of fever, chills, headache, cough and body aches. Specific lab tests to confirm the flu are costly and time-consuming and are usually limited to outbreak or disease surveillance.
Pneumonia: You must see your doctor to guarantee appropriate treatment and successful recovery. Your doctor will first listen to your chest for crackling noises and tap your chest to check for dull thuds indicating fluid-filled lungs. If necessary, an X-ray can help confirm if you have pneumonia.
What is the right treatment?
Flu: Rest and plenty of fluids to avoid dehydration are usually adequate. Consult your physician for over-the-counter medications that may help with symptom relief. Antibiotics are not an appropriate treatment for the flu. The flu is caused by a virus, not bacteria, and antibiotics are used for treating bacterial infections.
Pneumonia: Antibiotics (usually five to 14 days, maybe longer if you have an impaired immune system), rest, and plenty of fluids to avoid dehydration. Consult your physician for over-the-counter medications that may help with fever. Be sure to contact your physician if you do not feel better or if you develop a worsening cough, shortness of breath, or feel weak or faint when you stand up.
What are some complications from the flu?
Complications from the flu can include bacterial pneumonia, ear infections, sinus infections, dehydration, and worsening of chronic medical conditions, such as congestive heart failure, asthma, or diabetes.
Common questions about the flu vaccine
How effective is the flu vaccine?
How well the flu vaccine works depends on how good the match is between the influenza (flu) vaccine and the types of flu viruses that are circulating that year. Scientists try to predict what strains (types) of flu viruses are most likely to spread and cause illness each year to put into the vaccine. In years when the vaccine strains and the virus strains are well matched, the vaccine can reduce the chances of getting the flu by 70%-90% in healthy adults. The vaccine may be somewhat less effective in elderly persons and very young children, but vaccination can still help prevent serious complications from the flu.
Is the flu vaccine effective against all types of flu and cold viruses?
The flu vaccine is your best protection against flu viruses. However, the vaccine does not provide protection against non-flu viruses that can cause colds and other respiratory illnesses. It can sometimes be hard to tell the difference between a cold and the flu based on symptoms alone.
The flu vaccine won't protect you from cold or flu viruses that are already in your body when you get a flu vaccine. The flu vaccine takes about two weeks to provide protection from the flu, and it's your best protection to prevent the most common types of flu this season.
Can a flu shot give you the flu?
Inactivated influenza vaccine contains noninfectious killed viruses and cannot cause the flu; so, you cannot get the flu from the flu shot.
Learn more about the flu and other health concerns in the Health and Wellness section.
For more information on flu and pneumonia, please refer to the Centers for Disease Control and Prevention website at .
Centers for Disease Control and Prevention Sources
1SilverSneakers® is a registered mark of Healthways, Inc. Consult a health care professional before beginning any exercise program. Availability of the SilverSneakers program varies by plan/market. Refer to your Evidence of Coverage for more details.
2OptumHealthSM is a health and well-being company that provides information and support as part of your health plan. NurseLineSM nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor's care. NurseLineSM services are not an insurance program and may be discontinued at any time.