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Privacy Issue Affecting Medicare and Retirement Members

UnitedHealthcare would like to inform you about a privacy issue that affected the personal information of some applicants and members in our Medicare plans.

On January 30, 2012, UnitedHealthcare discovered that a former employee, during the course of his employment, may have accessed information in a database in a way that was inconsistent with his job duties. We launched a comprehensive investigation into this incident. The results of our investigation indicate the unauthorized access appears to have occurred between June 28 - December 12, 2011. The database contained information such as names, Social Security numbers, addresses, telephone numbers, dates of birth and Medicare Health Insurance Claim numbers.

Individuals who were identified as potentially having their personal information inappropriately accessed were notified by U.S. mail on March 30. Our investigation also indicates the former employee appears to have inappropriately accessed the information of additional individuals. However, despite an exhaustive investigation, we have not been able to identify other affected individuals, resulting in the posting of this notice.

We deeply regret any concern or inconvenience this incident may cause anyone. We are committed to protecting the privacy and security of our members' and applicants' personal information and are working to reinforce our policies and practices to prevent a similar incident from occurring in the future. UnitedHealthcare also has been in contact with law enforcement and hopes to see this individual prosecuted to the fullest extent of the law.

Steps to Help Affected Individuals

As a precaution, we are offering one free year of LifeLock® identity theft protection services to all those who may be affected. This service includes:

  • Proactive identity theft protection
  • Identity theft alerts
  • Address change verification
  • Annual copies of your credit report from all three national credit bureaus
  • Comprehensive recovery services for those who become a victim of identity theft during their LifeLock membership.

Specially trained customer care representatives are available to address any questions or concerns about this incident or help obtain LifeLock's services. They can be reached seven days a week at 877-298-2341, between 8:00 AM and 8:00 PM in your local time zone. Text Telephone (TTY) users may call 711.

Individuals who may be affected are also advised to regularly monitor their tax returns, health benefit statements, credit card and other financial statements they receive and if they notice any unusual activity, to notify the related institution immediately.

In addition, if a potentially affected member finds any suspicious activity on their credit report (such as inaccurate personal information or accounts you did not open), we encourage them to file a complaint with the Federal Trade Commission (FTC) at or call (877) ID-THEFT (877-438-4338) and notify all three national credit reporting agencies, local law enforcement or state Attorney General offices.

Individuals are entitled to receive their credit report from each of the three national credit reporting agencies once per year, free of charge by visiting , by calling (877) 322-8228, or by mailing the request to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, Ga., 30348-5281.

Click here for additional steps to consider to monitor and protect your credit and identity, and for additional information for residents of Maryland, North Carolina, California and Massachusetts.

Frequently Asked Questions

Q: What happened?

A: On January 30, 2012, UnitedHealthcare discovered that a former employee, during the course of his employment, may have accessed information in a database in a way that was inconsistent with his job duties.

Q: What type of information was accessed without authorization?

A: The information that may have been inappropriately accessed included names, Social Security Numbers, addresses, telephone numbers, dates of birth and Medicare Health Insurance Claim Numbers of members and applicants.

Q: Who was affected?

A: This incident affected some members and applicants in our Medicare plans. Members who were identified as potentially having their personal information accessed inappropriately were directly notified. . Our investigation also indicates the former employee appears to have inappropriately accessed the information of additional individuals. However, despite an exhaustive investigation, we have not been able to identify other affected individuals, resulting in the posting of this notice.

Q. What is UnitedHealthcare doing to assist affected beneficiaries?

A: As a precaution, we are offering anyone who may be affected one free year of LifeLock® identity theft protection services, which includes proactive identity theft protection, identity theft alerts, address change verification, annual copies of your credit report from all three national credit bureaus, and comprehensive recovery services for those who become a victim of identity theft during their LifeLock membership.

Specially trained customer care representatives are available to address any questions or concerns about this incident or help obtain LifeLock's services. They can be reached seven days a week at 877-298-2341, between 8:00 AM and 8:00 PM in your local time zone. Text Telephone (TTY) users may call 711.

Q: What if I suspect my information may have been misused?

A: We encourage individuals to monitor and report any unusual activity observed in their tax return, credit card, health benefit or other financial statements. In addition, if affected individuals find any suspicious activity on their credit report (such as inaccurate personal information or accounts you did not open), we encourage them to file a complaint immediately with the Federal Trade Commission (FTC) at or call (877) ID-THEFT (877-438-4338) and notify all three national credit reporting agencies, local law enforcement or state Attorney General offices. Click here for additional steps to consider to monitor and protect your credit and identity, and for additional information for residents of Maryland, North Carolina, California and Massachusetts.

Q. What are you doing to prevent this type of incident in the future?

A: UnitedHealthcare takes this matter very seriously and is committed to protecting the privacy and security of our members' personal information. We are reinforcing our existing policies and practices with employees and evaluating additional safeguards to help prevent a similar incident from occurring in the future.

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